What an active monitoring service does
Every inverter platform records generation and raises alarms, but nobody may be watching them. An active monitoring service is a provider, often the installer or an O&M contractor, who reviews those alarms and the generation data on your behalf and acts when something goes wrong. The value is in catching an inverter trip or a string fault in days rather than months.
What to ask a provider
Ask what counts as a high-priority alarm and how quickly they will look at it; whether remote diagnosis is included; when a site visit is triggered and who pays for it; whether manufacturer warranty claims, cleaning and physical inspection are in the contract or in a separate O&M agreement; how often you get a performance report; and how you can end the contract. A dairy parlour or another site with a critical daytime load justifies a faster response than a grain store.
How to use this site
This site is independent guidance, not a monitoring provider. Send your details through the form and we reply by email.
Common questions
Does this site run a monitoring service?
No. This site is independent guidance, not an installer or a monitoring provider. It explains what an active monitoring service does so you can compare the offers you receive.
Can a monitoring provider take on a system someone else installed?
Often, yes. Ask whether they can get administrator access to your inverter platform, what they need from the original installer, and whether taking over the monitoring affects any warranty.
What should a monitoring contract say about response?
It should set out what counts as a high-priority alarm, how quickly the provider will look at it, when a site visit is triggered and who pays for it, and how you can end the contract.