Farm Solar Warranty Claim Support Service

What the Farm Solar Warranty Claim Support service delivers

Our warranty claim support service handles manufacturer warranty claims on your behalf — panel defects, inverter failures, racking issues. Saves you the time and expertise of managing claims directly with manufacturers, often producing better outcomes through expert representation.

Detailed scope and pricing

Service scope. Diagnose the fault (typically via monitoring portal data analysis and/or on-site inspection); identify the relevant warranty layer (panel manufacturer, inverter manufacturer, installer workmanship, IWA-backed cover); lodge the claim with the manufacturer or warranty provider using their preferred process; manage the claim through to resolution including site access for assessment, replacement coordination, and operational re-instatement. What we handle. Panel defects (manufacturer warranty); inverter failures (manufacturer warranty); racking issues (manufacturer warranty); workmanship issues (our 10-year IWA-backed warranty); IWA-backed claims (if installer is insolvent during years 1-10). What we don't handle. Insurance claims (your insurer handles these — we provide technical evidence as needed); manufacturer disputes outside warranty terms (legal counsel rather than warranty support); end-of-life decommissioning beyond standard warranty cover. Resolution timelines. Panel claims: typically 4-12 weeks from claim to replacement (lab testing for failed panels adds time). Inverter claims: typically 1-6 weeks. Workmanship claims (we handle these directly): typically 1-4 weeks. Client cost. For claims during your own 10-year IWA-backed period: included in standard scope. For claims after the IWA period (or claims by clients we didn't install): typically £400-£1,200 per claim depending on complexity. For ongoing warranty support across system life: £200-£500/year subscription typical. Why use a warranty service. Manufacturer warranty claims require: technical evidence of fault matching the warranty's specific terms; correct documentation submission; persistence through the manufacturer's review process. Self-managed claims often produce worse outcomes than expert-managed claims.

How to access this service

Contact us via the quote form with details of your specific requirement. For service requests integrated with new install scope, the service typically rolls into the standard fixed-price proposal. For standalone service requests (clients we didn't install for), we provide a separate fee quote within 2-3 working days.