Privacy Policy
Last updated: February 2025
Solar Panels for Farm Buildings is committed to protecting your privacy and ensuring your personal data is handled responsibly. This privacy policy explains how we collect, use, store, and protect your information when you use our website and services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Solar Panels for Farm Buildings is the data controller responsible for your personal data. If you have any questions about this privacy policy or our data practices, you can contact us at:
2. Data We Collect
We may collect and process the following personal data:
- Contact information: your name, email address, telephone number, and postal address when you submit an enquiry or request a quote.
- Property details: information about your farm buildings, roof type, and energy usage that you provide during consultations or via our solar calculator.
- Technical data: your IP address, browser type and version, time zone setting, operating system, and platform when you visit our website.
- Usage data: information about how you use our website, including pages visited, time spent on pages, and navigation paths.
- Communication data: records of correspondence if you contact us by email, phone, or through our website forms.
3. How We Use Your Data
We use your personal data for the following purposes:
- To respond to your enquiries and provide quotes for solar panel installations.
- To deliver our services, including site assessments, installations, and aftercare.
- To send you information about our services that you have requested or that may be relevant to your enquiry.
- To improve our website, products, and services based on usage patterns.
- To comply with legal obligations, such as tax and accounting requirements.
We process your data on the legal bases of consent (where you have given it), contractual necessity (to fulfil a service you have requested), and legitimate interest (to improve our services and communicate relevant information to you).
4. Cookies
Our website uses cookies to distinguish you from other users and to provide a better browsing experience. Cookies are small text files placed on your device when you visit our website.
We use the following types of cookies:
| Type | Purpose |
|---|---|
| Strictly Necessary | Required for the website to function properly, such as session management and security. |
| Analytics | Help us understand how visitors use our website so we can improve it. These cookies collect anonymised data. |
| Functional | Remember your preferences and choices to provide a more personalised experience. |
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
5. Data Sharing
We do not sell your personal data to third parties. We may share your data with:
- Service providers: trusted third parties who assist us in operating our website, conducting our business, or servicing you, such as hosting providers and email platforms, provided they agree to keep your data confidential.
- Professional advisers: including solicitors, accountants, and insurers where necessary for professional advice or insurance purposes.
- Regulatory authorities: where we are required to do so by law, such as HMRC or the Information Commissioner's Office.
- Grid operators and energy companies: where necessary to facilitate grid connection applications or export tariff arrangements for your solar installation.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website uses SSL encryption to secure data transmitted between your browser and our servers. Access to personal data is restricted to employees and contractors who need it to perform their duties.
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Enquiry data is retained for up to 24 months after your last interaction with us. Customer data related to completed installations is retained for up to 7 years to comply with tax and warranty obligations. You can request deletion of your data at any time, subject to our legal retention requirements.
8. Your Rights Under GDPR
Under the UK GDPR, you have the following rights regarding your personal data:
- Right of access: you can request a copy of the personal data we hold about you.
- Right to rectification: you can ask us to correct any inaccurate or incomplete data.
- Right to erasure: you can request that we delete your personal data in certain circumstances.
- Right to restrict processing: you can ask us to limit how we use your data.
- Right to data portability: you can request your data in a structured, commonly used, machine-readable format.
- Right to object: you can object to our processing of your data where we rely on legitimate interest as our legal basis.
- Right to withdraw consent: where processing is based on your consent, you can withdraw it at any time.
To exercise any of these rights, please contact us at info@solarpanelsforfarmbuildings.co.uk. We will respond to your request within one month.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policy of every website you visit.
10. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
11. Complaints
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Website: ico.org.uk
12. Contact Us
For any questions or concerns about this privacy policy or our data practices, please contact us:
Email: info@solarpanelsforfarmbuildings.co.uk
Subject line: Data Protection Enquiry